Privacy Policy

Introduction

Volfac (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit and use our website www.volfac.com (“the Website”), and the choices you have associated with that data.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Identification Information:
  • Name, address, email address, phone number, and company details.
• Order Information:
  • Details of products purchased, order history, payment information (processed securely), and shipping details.
• Technical Information:
  • IP address, browser type, device type, time zone settings, and other technology details related to your browsing activity on our Website.
• Usage Data:
  • Information about how you interact with our Website, including pages viewed, clickstream data, and other actions.

2. How We Use Your Data

We use the collected data to:

• Process Orders and Provide Services:
  • To fulfill orders, communicate order status, and provide customer support.
• Manage and Improve Our Website:
  • To analyze usage trends, manage technical functionality, and improve your browsing experience.
• Marketing and Promotional Communication:
  • To send you newsletters, promotional offers, and information about new products (if you have opted in).
• Legal Obligations:
  • To comply with applicable laws, regulations, and legal requests.

3. Sharing of Information

We respect your privacy and do not sell or share your personal information with third parties except as necessary to:

• Service Providers:
  • Engage third-party companies to facilitate payment processing, order shipping (e.g., courier services), and website analytics.
• Legal Compliance:
  • Share data when required by law or to protect our rights, privacy, safety, or property.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information:

• Types of Cookies We Use:
  • Essential Cookies: Necessary for the basic functioning of the site.
  • Analytical Cookies: To help us understand how you use our site and to improve it.
  • Marketing Cookies: To deliver relevant advertising to you based on your preferences.

By using our Website, you consent to the use of these cookies. You can manage your cookie settings through your browser preferences.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure:

• Secure Data Transmission:
  • All payment and personal information is encrypted using Secure Socket Layer (SSL) technology.
• Restricted Access:
  • Access to your personal data is limited to authorized personnel only.

6. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements.

7. Your Rights and Choices

You have rights concerning your personal data, including:

• Right to Access:
  • Request access to your personal data and obtain a copy.
• Right to Rectification:
  • Request correction of incomplete or inaccurate data.
• Right to Erasure:
  • Request deletion of your personal data where there is no legitimate reason for us to continue using it.
• Right to Object to Processing:
  • Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Links

Our Website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: support@volfac.com